Return and refunds

Last updated: 31 January 2026

These returns and refund conditions apply to all orders within our delivery area. Please read these terms carefully, as they set out your rights and obligations as a customer and ours as a supplier. These conditions do not affect your statutory rights.

 

Problems with Your Order Upon Delivery

Gerven Bulbs has a legal obligation to supply products that conform to the contract and are fit for their intended purpose.

  • Damaged, Incorrect or Missing Items
  • Please inspect your order immediately upon delivery
  • Any damaged, incorrect or missing items should be reported as soon as possible, preferably within 14 days of receipt

Contact us via our contact form or by email and include clear photos of the issue

Depending on the situation:

  • the product may not need to be returned
  • we will offer a free replacement or a refund

If a product is no longer available, we reserve the right to offer a suitable alternative or refund the purchase price.

Incorrect Flowering or Wrong Variety

If, during flowering, it becomes apparent that:

  • an incorrect variety has been supplied, or
  • the flower colour clearly differs from what was ordered,

please contact us and include photos of the flowers in bloom.
After assessment, we will offer a replacement or a refund.

Minor colour differences caused by natural variation or growing conditions are excluded.

 

Right of Withdrawal (Cooling-Off Period)

You have the right to cancel your order, in whole or in part, within 14 days of receipt, without giving any reason.

Conditions:

  • You must notify us within the 14-day period

Products must be:

  • unused
  • in good condition
  • returned in their original packaging

Returns reported after this period cannot be accepted.

 

Returning Products

Due to the nature of living products, we kindly ask you to contact us first before returning any items. We will provide return instructions and the correct return address.

 

Return Costs

  • Return shipping costs are the responsibility of the customer
  • If the product was:
    • delivered incorrectly, or
    • damaged on arrival,
      we will cover the return shipping costs

 

Refunds

  • Once we have received and inspected your return, you will receive a confirmation by email
  • Refunds will be processed within 10 working days
  • Refunds are limited to the purchase price of the relevant product
  • Shipping costs will only be refunded where legally required or in cases of error on our part

 

 

Failure or Poor Growth of Bulbs and Plants

Gerven Bulbs takes responsibility for the quality of products at the time of dispatch.
However, we cannot guarantee successful growth under all conditions.

We are not liable for failure caused by:

  • weather conditions
  • soil conditions
  • incorrect planting time
  • insufficient or improper care
  • pests or diseases after delivery

If you believe a product has failed due to a quality issue, please notify us in a timely manner, preferably with photos, so we can assess the situation and advise accordingly.

 

Liability

Our liability is limited at all times to the purchase price of the relevant product.
We are not liable for:

  • consequential or indirect damage
  • costs incurred after delivery
  • loss of anticipated yield or profit

 

Complaints

If you have a complaint regarding our products or service, please contact us. We will make every effort to resolve the issue in consultation with you.