Frequently asked questions
Dispatch
Are shipping costs free?
Are shipping costs free?
Free shipping on orders over €50.
Which carrier do you use?
Which carrier do you use?
DHL, GLS, FedEX and their foreign partner companies.
What is the delivery time?
What is the delivery time?
We expect to have our last flower bulbs and tuber's in stock by the end of February. We can process orders at the end of March, from that moment it may take a few days before your order arrives.
Which countries do you ship to?
Which countries do you ship to?
View our shipping list below
- Switzerland
- Sweden
- Spain
- Slovenia
- Slovakia
- Romania
- Portugal
- Poland
- Malta
- Luxembourg
- Lithuania
- Latvia
- Italy
- Ireland
- Hungary
- Greece
- Germany
- France
- Finland
- Estonia
- Denmark
- Czech Republic
- Cyprus
- Croatia
- Bulgaria
- Austria
- Netherlands and Belgium
Can I track my order?
Can I track my order?
If you have placed an order, we will send you a track and trace number by email. The email contains a code with a corresponding link with which you can track your order.
Return
How long do I have to return my package?
How long do I have to return my package?
We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
We do not reimburse return costs.
We do not reimburse return costs.
We do not reimburse return costs.
What should I do if I received the wrong flower bulbs and tuber's?
What should I do if I received the wrong flower bulbs and tuber's?
Please contact us
Will everything be fully refunded?
Will everything be fully refunded?
We will notify you once we receive and inspect your return, and let you know if the refund is approved or not. If the inspection is approved, we will refund you in full excl. (shipping costs)
How do I get a return label?
How do I get a return label?
Please contact us as soon as possible. Click here to access our contact page. You will receive a return label by email with which you can return your package.
What if my package is damaged?
What if my package is damaged?
Please contact us as soon as possible. Click here to go to our contact page.
Can I return flower bulbs without packaging?
Can I return flower bulbs without packaging?
To be eligible for a return, your item must be in the same condition that you received it, unused, with the original packaging. You will also need the packaging page or proof of purchase.
How long does it take before the payment costs are refunded?
How long does it take before the payment costs are refunded?
If approved, you will be automatically refunded to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we approved your return, please contact us
Other questions about flower bulbs and tuber's
Where is the best place to plant flower bulbs?
Where is the best place to plant flower bulbs?
This is stated on our packaging.
How should you plant flower bulbs?
How should you plant flower bulbs?
Our packaging contains mini instructions that tell you how deep and what distance you need to use to plant the flower bulbs.
How many flower bulbs to plant on one square meter?
How many flower bulbs to plant on one square meter?
A general guideline is to plant flower bulbs approximately 8 to 15 centimeters apart, which gives you approximately 40 to 90 flower bulbs per square meter.
My flower bulbs are damaged, what now?
My flower bulbs are damaged, what now?
Please contact us as soon as possible. Click here to go to our contact page.
Customer service
How can I reach you?
How can I reach you?
Please contact us as soon as possible. Click here to access our contact page.
How quickly do you respond?
How quickly do you respond?
We try to respond to all questions as quickly as possible. We can assure you that we will respond within 1 day.