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Frequently Asked Questions

Delivery truck Dispatch
Are shipping costs free? Plus

You have free shipping on orders of €50.

Which carrier do you use? Plus

PostNL and their foreign partner companies .

What is the delivery time? Plus

We expect to have our last flower bulbs in stock by the end of July. We can process orders at the beginning of August, from that moment it may take a few days before your order arrives.

Can I track my order? Plus

If you have placed an order, we will send you a track and trace number by email. The email contains a code with a corresponding link with which you can track your order.

Which countries do you ship to? Plus

View our shipping list below

Country
Switzerland
Sweden
Spain
Slovenia
Slovakia
Romania
Portugal
Poland
Malta
Luxembourg
Lithuania
Latvia
Italy
Ireland
Hungary
Greece
Germany
France
Finland
Estonia
Denmark
Czech Republic
Cyprus
Croatia
Bulgaria
Austria
Netherlands and Belgium
Easy returns Return
How long do I have to return my package? Plus

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

Will the return costs be reimbursed? Plus

We do not reimburse return costs.

What should I do if I received the wrong flower bulbs? Plus

Please contact us as soon as possible. Click here to go to our contact page.

Will everything be fully refunded? Plus

We will notify you once we receive and inspect your return, and let you know if the refund is approved or not. If the inspection is approved, we will refund you in full excl. (shipping costs)

How long does it take before the payment costs are refunded? Plus

If approved, you will be automatically refunded to your original payment method within 5 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.
If more than 10 business days have passed since we approved your return, please contact us

Can I return flower bulbs without packaging? Plus

To be eligible for a return, your item must be in the same condition that you received it, unused, with the original packaging. You will also need the packaging page or proof of purchase.

What if my package is damaged? Plus

Please contact us as soon as possible. Click here to go to our contact page.

How do I get a return label? Plus

Please contact us as soon as possible. Click here to go to our contact page. You will receive a return label by email with which you can return your package.

Secure payment Payment Methods
Can I pay afterwards? Plus

This is not possible with us.

How do I get my proof of payment? Plus

You will receive proof of payment by email, which will also include the packing slip.

What should I do if my payment is not accepted? Plus

Please contact us as soon as possible. Click here to go to our contact page.

What payment options do you offer? Plus

Secure payment

We offer these payment options. With us you can pay safely with the payment options we offer.

IDEAL Ideal
Bancontact Bancontact
Google pay Google pay
Apple pay Apple pay
VISA Visa
Master card Card
Maestro Card
Union pay Card
American Express American Express

Eco Other questions about flower bulbs
Where is the best place to plant flower bulbs? Plus

This is stated on our packaging.

How to plant flower bulbs? Plus

Our packaging contains mini instructions that tell you how deep and what distance you should use to plant the flower bulbs.

How many flower bulbs to plant per square meter? Plus

A general guideline is to plant flower bulbs about 8 to 15 centimeters apart, which will give you approximately 40 to 90 flower bulbs per square meter .

My flower bulbs are damaged, what now? Plus

Please contact us as soon as possible. Click here to get to our contact page.

Customer support Customer service
How can I reach you? Plus

Please contact us as soon as possible. Click here to go to our contact page.

How quickly do you respond? Plus

We try to respond to all questions as quickly as possible. We can assure you that we will respond within 1 day.